Founded in 2008 by Hayley Koseoglu, Crystal Clean Service employs over 70 members of staff across three sites in Derbyshire, Nottinghamshire and South Yorkshire. Crystal Clean Services specialises in three key market sectors: office and business centre cleaning; industrial cleaning, including engineering and manufacturing; and car dealership and showroom cleaning.
Crystal Clean Service relied on an existing system with numerous issues, limiting efficiency in managing operations. The system was full of bugs and very slow making simple tasks like holiday tracking and absence monitoring complicated to complete and take longer than needed to complete.
After reaching out to The Curve and through a few short sessions to understand their requirements and the functionality their CRM system needed to deliver, The Curve rebuilt the system into a scalable CRM and operational platform, streamlining key workflows and automating critical processes.
The solution in place now standardises and digitalises procedures such as setting up a new employee, processing payroll, ordering stock, auditing, recording employee absenteeism and managing staff holidays, which has improved efficiency across the business.
Software Development
“Like many businesses, our commodity is our time, and productivity is key.
We have worked with a number of software solutions companies in the past in a bid to find a CRM system that was fit for purpose, but we’ve never had anything that was quite right in terms of being functional yet also user-friendly. That changed with The Curve.
The team really took the time to get to know our business and to learn how and where we could improve our systems. What’s more, when they presented their ideas to us, they didn’t use technical jargon but spoke to us in real and practical language that we could understand.
The best part about it has been their flexibility to be able to adapt the software as we develop and grow as a business”.
Hayley Koseoglu
Founder