A Bespoke CRM for Efficiency and Growth
Founded in 2008 by Hayley Koseoglu, Crystal Clean Service employs over 70 staff across Derbyshire, Nottinghamshire, and South Yorkshire. The company specialises in office, industrial, and car dealership cleaning services, priding itself on delivering efficient and responsive solutions to its clients.
Crystal Clean Service relied on a slow and unreliable CRM system that was full of bugs, making simple tasks like holiday tracking and absence monitoring unnecessarily complex. The logging function, used to track staff locations and schedules, was often inaccurate. The system’s downtime and poor support forced management to manually recalculate holiday entitlements and process payroll. When the company was notified that their CRM provider would no longer host the platform, they urgently needed a better, more reliable solution.
The Curve worked closely with Crystal Clean Service to design and implement a bespoke cloud-based CRM system tailored to the company’s needs. The system now streamlines and automates key processes, including staff management, payroll processing, stock ordering, auditing, and absence tracking.
Key improvements include:
Scalability – The Curve continues to enhance the system, including future improvements to the auditing process to reduce errors at the data entry stage.
24/7 cloud accessibility – No more performance issues; management and staff can now log time, request holidays, and track work progress seamlessly.
Elimination of paperwork – The company has gone fully digital, increasing efficiency and freeing up management time.
Custom features – Unlike off-the-shelf solutions, the CRM is tailored to Crystal Clean Service’s unique business needs.
The new CRM system has transformed Crystal Clean Service’s operations, improving accuracy, reducing manual workload, and increasing team confidence in using digital tools. The company is now more efficient, responsive, and well-positioned for future growth.
Project Results
Streamlines and automates key processes
More efficient and ready for future growth
Transition to a fully digital system
Their Thoughts
Hayley Koseoglu – Crystal Clean Service, Founder
“Like many businesses, our commodity is our time, and productivity is key.
We have worked with a number of software solutions companies in the past in a bid to find a CRM system that was fit for purpose, but we’ve never had anything that was quite right in terms of being functional yet also user-friendly. That changed with The Curve.
The team really took the time to get to know our business and to learn how and where we could improve our systems. What’s more, when they presented their ideas to us, they didn’t use technical jargon but spoke to us in real and practical language that we could understand.
The best part about it has been their flexibility to be able to adapt the software as we develop and grow as a business”.
