Once your technology is live, keeping it secure, performant and operational is an ongoing responsibility. We provide software managed services and application support and maintenance that take that responsibility on, so your team doesn't have to.
Most organisations can build or deploy technology. The harder challenge is keeping it running reliably over time, managing security, monitoring performance, controlling cloud and AI infrastructure costs including token spend with AI Models, scaling compute and storage capacity as user volumes grow and handling issues before they become
We provide managed services that keep your systems healthy, secure and operational, with proactive monitoring, structured support and the development capacity to keep pace with your needs.
Our managed services are designed to address the operational challenges that emerge after go-live:
Systems that are live but have no proactive monitoring or early warning capability
Security vulnerabilities and compatibility issues that go unaddressed between releases
Reliance on internal teams to manage platforms outside their core expertise
Slow or inconsistent support when issues arise
No clear route to ongoing development or improvement after initial delivery
Difficulty planning technology spend without predictable, structured support costs
A structured support service for issues that require investigation, diagnosis and resolution beyond first-line triage. All requests are managed through our ticketing system, providing full accountability and visibility of every issue raised and resolved.
We monitor the health and availability of your systems continuously, using automated tooling to detect early warning signs of issues before they affect service. Where possible, we identify and resolve problems before they reach your users.
We track your cloud and AI infrastructure spend, flagging anomalies and identifying opportunities to optimise costs without compromising performance or reliability. This includes cloud hosting costs alongside AI model token usage which can scale quickly as adoption grows.
We manage security patches, compatibility updates and dependency maintenance to keep your environment protected and technically current.
We provide structured training and onboarding support for internal teams, ensuring your people can use the systems effectively and independently.
Ongoing development capacity to support improvements, new features and iterative changes as your requirements evolve, without the overhead of managing a separate development engagement.
Access to senior consultancy to support technology planning, roadmap development and decision-making as your organisation grows.
We conduct quarterly reviews focused on the ongoing performance of your service, covering what's working, what needs attention and how your technology can continue to support your business objectives.
We offer four tiers of managed service support, designed to match different levels of operational need and budget.
Bronze
Core support covering help desk, cloud cost monitoring and proactive monitoring during business hours. The right starting point for organisations that need reliable support without extended development or consultancy capacity.
Silver
Includes everything in Bronze, plus 24/7 emergency out-of-hours support for critical incidents, security updates, one day of training per year, 24 days of development activities per year and one day of strategic consultancy per year.
Gold
Includes everything in Silver, with expanded capacity: 24/7 proactive monitoring, two days of training per year, 50 days of development activities per year and two days of strategic consultancy per year.
Platinum
Our most comprehensive tier. Includes everything in Gold, with maximum capacity: four days of training per year, 96 days of development activities per year and four days of strategic consultancy per year. Suited to organisations where technology is business-critical and ongoing development is a continuous requirement.
Tier 1Bronze | Tier 2Silver | Tier 3Gold | Tier 4Platinum | |
|---|---|---|---|---|
| Help Desk & support (2nd line) | ||||
| Cloud Cost Monitoring | ||||
| Proactive Monitoring (Business Hours) | ||||
| Compatibility Updates | ||||
| Security Updates | ||||
| Proactive Monitoring 24/7 | ||||
| Training / Onboarding End Users | 1 day/year | 2 days/year | 4 days/year | |
| Development Activities | 24 days/year | 50 days/year | 96 days/year | |
| Strategic Consultancy | 1 day/year | 2 days/year | 4 days/year |
Supporting clinical and operational platforms where availability and data integrity directly affect service delivery and patient outcomes.
Managing applications and infrastructure in environments where security, compliance and uptime are non-negotiable.
Providing structured, accountable support for public sector platforms where governance and service continuity are essential.
Keeping operational technology and integrated platforms running reliably across complex, interconnected environments.
Supporting software businesses that need a reliable operational partner to manage their platform as they scale.
Because we build the systems we support, we understand them at a level a third-party managed service provider never could. There's no handover gap, no period of getting up to speed and no risk of important context being lost between delivery and operations.
Our managed services are designed to be a genuine extension of the work we've already done with you, keeping your technology reliable, secure and aligned to your business as it grows.
We're always eager to connect and explore how we can contribute to your journey. Reach out to us and let us know how we can assist you.