Evaluating Repair Management Solutions for an IT Repair & Refurbishment Services Provider

A UK-based company, founded in 2007, initially provided repair and refurbishment services to the retail sector. Over the years, they expanded their offerings and now support various industries, including retail, manufacturing, education, and corporate sectors.

As their operations grew, they found that their existing off-the-shelf repair management software was no longer sufficient. Initially designed for smaller operations, the software could not handle the scale of their business, which processes tens of thousands of repairs annually across several industries.

To address this, The Curve conducted a comprehensive discovery workshop to assess the company’s needs and explore potential solutions. The evaluation focused on whether an advanced off-the-shelf solution could suffice or if a tailor-made system would offer more long-term benefits. The insights from this process helped the company make an informed decision that aligned with their evolving requirements.